Help

Report an issue with this delivery

In the unlikely event that you encounter an issue with your order, please chat with us by selecting the red icon in the lower right hand corner on the website or, sending us an email in the app. We are happy to help!

A Guide to DOD

DOD is a service that assists our busy customers to get their time back. When you’re needing to go across town to pick up an item, send a package to your loyal customers, deliver an item to mom or just want to enjoy a restful day with your family - DOD will lend a hand. Just start a new delivery in the app or in your user dashboard and our Delivery Partners will be on the way to pick up your item. Need Help? Chat with us by selecting the red icon in the lower right hand corner on the website or, sending us an email in the app!

Creating an account

Setting up your account is quick and easy! Simply download your app from the Apple Store or Google Play and select “Register Now”. Follow the prompts to enter your email address, name, phone number and select a password that is easy to remember. Once complete, you can start a new delivery!

Manage your account

DOD was designed allow our users to easily navigate through the website and the app. To manage your account in the app, simple tap on your profile picture and you can update your information and/or reset your password. Need Help? Chat with us by selecting the red icon in the lower right hand corner on the website or, sending us an email in the app!

Payment

DOD offers secure payment through a credit card or debit card. We use PCI compliant partners which means your information is protected. Adding and selecting a preferred payment method will allow you to start a new delivery. When your delivery is completed, your selected payment method is charged.

To add a payment method,
  • select Payment from your app menu
  • tap add payment method
  • enter credit card or debit card details.

Privacy & Terms of Use

Currently under legal review.